Frequently Asked Questions
What is File Viewer Plus Enterprise?
File Viewer Plus Enterprise is a universal file utility for Windows, supporting over 300 file types. It includes licensing and deployment features optimized for large teams and organizations.
What is the difference between the standard and enterprise versions of File Viewer Plus?
While the core features of the single-user and enterprise versions are the same, some differences are listed below:
- The End User License Agreements (EULAs) are tailored for their respective user types (single-user vs. enterprise).
- The enterprise version allows automated deployment.
- Enterprise licenses can be activated offline.
- Licenses for the enterprise version must be activated before using the software.
- The enterprise version offers an MSI installer in addition to the EXE installer, as well as customizations for deployment.
- The enterprise version does not include an automatic software updater or prompts to purchase the software.
Does the software require a subscription?
No, purchases do not require a subscription. Enterprise licenses are a one-time purchase for each major version of the software (i.e., File Viewer Plus 3, File Viewer Plus 4, etc.). Minor point updates are provided for no additional charge.
Do you offer volume discounts?
Yes, volume discounts are applied based on your total number of users.
Do you offer concurrent (or floating) licenses?
Yes. Please contact us for more information if you would like a license for a maximum number of concurrent users.
How can I get a quote?
Please send us a message using the Contact page and include your number of users. We'll be glad to provide you with a quote for your enterprise.
Can I review the End User License Agreement?
Yes, the File Viewer Plus Enterprise End User License Agreement (EULA) is available. Please note this agreement is tailored for the enterprise version of File Viewer Plus, and is distinct from the single-user EULA available elsewhere on this site.
Can the software be installed on both desktops and laptops?
Yes, File Viewer Plus can be installed on both desktops and laptops as long as you have purchased enough licenses for your total number of users.
Can the software be installed on shared or virtual systems?
Yes, File Viewer Plus can be installed on shared virtual systems as long as you have purchased enough licenses for your total number of users.
Do you provide an MSI installer?
Yes, an MSI installer is available for Group Policy Object (GPO) or System Center Configuration Manager (SCCM) deployment. Additionally, MSI deployment can be customized with command-line arguments or MST transformation files.
Can I use the non-enterprise software installer to activate enterprise licenses?
No, enterprise licenses and enterprise activation keys can only be used with the enterprise installer.
Do I need a separate activation key for each user?
No, site-wide activation keys are provided for enterprise license activation.
Can I activate software licenses offline?
Yes, an offline activation method is available when an enterprise cannot open Internet access to the online activation server.
What's the difference between online and offline license activation?
Online activation activates licenses over the Internet using an activation key. Offline activation does not require Internet access, but an enterprise license file is required in addition to an activation key.
Do you provide enterprise technical support?
Yes, we provide technical support for software deployment and support requests. We aim to respond to all support requests within one business day.
How can I get technical support?
You can access the File Viewer Plus technical support team through the Contact page.
Have another question? Please let us know.