Frequently Asked Questions

File Viewer Plus Enterprise is a universal file utility for Windows, supporting over 400 file types. It includes licensing and deployment features optimized for large teams and organizations. Benefits include volume licensing, automated software installation and license activation, and support for offline use. The enterprise version can be purchased through our sales team or through the Microsoft Marketplace for organizations that prefer to procure software through Microsoft.

Yes, File Viewer Plus Enterprise is available on the Microsoft Marketplace, making it easy for organizations to procure the software through existing Microsoft purchasing agreements and Azure billing. With Marketplace licensing, organizations manage user licenses directly through Microsoft 365 admin center. For more information, see the Microsoft Marketplace page.

While the core features of the single-user and enterprise versions are the same, some differences are listed below:

• The End User License Agreements (EULAs) are tailored for their respective user types (single-user vs. enterprise).
• The enterprise version allows automated deployment.
• Licenses for the enterprise version must be activated before using the software.
• The enterprise version offers an MSI installer in addition to the EXE installer, as well as customizations for deployment.
• The enterprise version does not include an automatic software updater or prompts to purchase the software.
• The enterprise version is available for purchase through the Microsoft Marketplace.

Yes, a free trial of File Viewer Plus Enterprise is available. To request a trial, you may contact sales, or you may start a trial directly from Microsoft Marketplace.

Yes, the File Viewer Plus Enterprise End User License Agreement (EULA) is available. If you purchase through the Microsoft Marketplace, you are subject to the Standard Contract for Microsoft Marketplace. Enterprise agreements are tailored for the enterprise version of File Viewer Plus, and are distinct from the single-user EULA available elsewhere on this site.

Yes, File Viewer Plus Enterprise (Read-Only) is a read-only version of the software that opens all supported file types but prevents files from being created or modified on the system. When you purchase a license for your organization, you get access to the read-only version as well as the fully-featured version.

Yes, File Viewer Plus Enterprise can be installed on both desktops and laptops as long as you have purchased enough licenses for your total number of users.

Yes, File Viewer Plus Enterprise can be installed on shared systems, such as Remote Desktop Services (terminal servers), and virtual systems as long as you have purchased enough licenses for your total number of users. See the system requirements for supported operating systems.

File Viewer Plus Enterprise offers two activation methods: Microsoft Marketplace activation and key-based activation.

If you purchase through the Microsoft Marketplace, each user signs in with their Microsoft account after an administrator in your organization assigns their license through Microsoft 365 admin center. If you purchase through our sales team, you receive a site-wide activation key that can be used to activate the software for all users in your organization. Key-based licensing offers both online and offline activation methods.

Yes. Please contact sales for more information if you would like a license for a maximum number of concurrent users.

Yes, an MSI installer is available for Group Policy Object (GPO) or System Center Configuration Manager (SCCM) deployment. Additionally, MSI deployment can be customized with command-line arguments or MST transformation files.

No, enterprise licenses can only be activated with the enterprise software installer.

Yes, an offline activation method is available when an enterprise cannot open Internet access to the activation licenses. Offline activation is only available with key-based licenses, and is not available with Microsoft Marketplace purchases. See further information on the online vs. offline activation page.

Yes, volume discounts are applied based on your total number of users.

Yes, enterprise licenses are available as an annual subscription which includes support and access to all software releases.

Please fill out the contact form and include your number of users. If you prefer to purchase the software through Microsoft, pricing information is available on the Microsoft Marketplace page.

Yes, we provide technical support for software deployment and support requests. We aim to respond to all support requests within one business day.